Once a shipment goes out, I will always provide you with a tracking number. It is no longer in my control once India Post has accepted the package. If you think your order is taking longer than it should, you can always call your local post office with the tracking number and they will be able to give you more info than I can.
If you have not received your package within 60 days of date of dispatch, owing to the package being lost in the mail, we will send you a free replacement or offer refund in store credit only. Cash refunds on Paypal/Credit card/Debit card are not applicable for lost mail.
Packages are shipped via Registered Post through India Post. International Buyers will be responsible for any possible additional taxes or customs fees relevant to the laws of their country [this cannot be pre-determined; your local postal office will contact you with the value and details once they have the package]. Returns, due to non-payment of custom fees, will not be accepted. Sometimes packages take longer than stated at checkout, this is a drawback of the postal services of two countries and we will not be held responsible.
Personal/gifting use only.
Purchase does NOT transfer copyright.
All rights of the Artworks seen here is reserved to the Artist.
We do not offer returns or refunds on our products. However, we do offer exchange of damaged products within 7 days of receiving your order. If 7 days have gone by since you receiving your package, unfortunately we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We also offer free replacement if your order gets lost in the mail. If you have not received your package within 60 days of date of dispatch, owing to the package being lost in the mail, we will send you a free replacement or offer refund in store credit only. We will only offer a free replacement if it is proven with the tracking we provide you that your package has indeed not reached you. Free replacements will not be provided if your package is held by your country's customs which causes a delay of longer than 60 days of date of dispatch. Cash refunds on Paypal/Credit card/Debit card are not applicable for lost mail.
If you do not want the free replacement of the same items in your package, you can opt for store credit instead.
Shipping - for all product replacements, you'll need to pay for shipping.
Items that are "final sale" and NOT eligible for replacements -
* Ceramic palettes or ceramic items
* Any product sold under our discounted "Seconds Sales"
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at theartcubedindia (at) gmail. com and send your item to: The Art Cube India, No. 409, H. Siddiah Road, Karnataka, India.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you have any queries, we'd be happy to help you! Please direct them to theartcubedindia (at) gmail. com.